Repeat custom, is all about customer service. I tend to patronise a coffee shop called 'Baravin' these days, and that's all down to their excellent customer service. I can only assume that the folks in the Mountain Warehouse head office in London, have at some point visited Aberystwyth and the aforementioned Baravin and that is where they learnt their excellent customer service ethos. I'm quick to complain when things go wrong and it's only fair and proper to praise when things go right. On this occasion, better than 'right' and as such I am really grateful to the Mountain Warehouse customer services team and their manager. I had a problem, they listened, they were polite and friendly, and they considered the options fairly, and then put the matter right. Indeed, the customer services team went a few steps further than needed; and that folks breeds customer loyalty.
Good products, good customer service, fair prices; what more do we as consumers want?
Remember that when you are considering your next outdoor clothing or equipment purchase. You can buy anywhere, but where will you turn if things go wrong? It's a given that things occasionally do go wrong, and more often than not in my life, when they have gone wrong, I have been left high and dry.
But on this occasion I am soaking wet, and very happy about it indeed.
